The Water Damage Restoration Process

How We Restore Your Water Damaged Shreveport Home

Often it is just a matter of time before a water spill or flood affects a room or more of your Shreveport property. The situation could escalate from a simple mop-up of a linoleum or tile bathroom floor to the removal of gallons of water from an unruly dishwasher. Our team of SERVPRO technicians has a full grasp of the concerns that homeowners have for protecting their dwelling and its contents. That is why we understand that communication, keeping our customers in the loop, always aware of progress and potential outcomes, is so essential.

Our water damage service begins with your phone call or mobile contact with our office, where we are always ready to answer it. Our qualified office staff can take down important information regarding the water loss that you are experiencing at your Shreveport home so that we can dispatch the appropriate personnel.

We may start with an:

• SMR Sales and Marketing Representative
• Project Manager
• Crew Chief

--depending on the circumstances. We may arrive with several service vehicles fully stocked with equipment, products, tools, and ancillary gear.

The Process begins with a thorough scoping of the water damaged area, then a protocol of steps from water extraction to drying and moisture removal to clean up, sanitizing, and finally restoration. We aim to restore your home to its preloss state, "Like it never even happened."

Water or Flood Damage?
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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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