Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

When SERVPRO Arrives at Your Water Damaged Shreveport Property

The wait is over as the SERVPRO vehicle pulls into the water damaged home in the Shreveport area of Northern Louisiana. The homeowner is waiting at the door, and we can already see the smile on their face, knowing that our promised help has arrived--and on-time as promised.

So Where Is the Problem?

We have at our disposal several devices for discovering visible and hidden water and moisture.

• Infrared imaging camera that indicates temperature variations in voids and non-accessible areas
• Bioscope cameras for peering into tiny spaces
• Moisture sensors to discover dampness in walls and ceilings
• Moisture meters to indicate the percentage of unwanted dampness

Can a Water Leak Be Dangerous?

We think of tap water, even when it overflows from a bathroom sink in your Shreveport powder room, is clean enough to drink still. Yes, it is until it splashes on the floor. This can now be considered a category 2 water spill because microorganisms have already infested the water. So, of course, the broken hose from your washing machines containing detergent and bleach filled water is also a cat 2 issue. The danger occurs if this water is allowed to stagnate for two or three days before removal. It can then become black water, a category 3 hazard. We strongly advise against trying to remove this water on your own. We have the training and the equipment to deal with this safely.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction